These Terms and Conditions set out the basis on which removal services are provided to customers in Earls Court and the surrounding areas. By booking a removal service, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
These terms apply to domestic and commercial customers using our removal, packing, loading, transportation, unloading, and related services. Additional terms may apply to specialist services when expressly agreed in writing.
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means the removal service provider supplying the services.
Customer means the person, firm or company requesting and receiving the services.
Services means any removal, packing, unpacking, loading, unloading, transportation, storage, clearance, or related services provided by the Company.
Premises means the collection address, delivery address, or any other property where services are carried out.
Goods means all furniture, personal belongings, equipment, and other items handled by the Company in the course of providing the services.
The Company provides removal services primarily within Earls Court and neighbouring districts. Services may also be offered to and from other locations, subject to availability and agreement at the time of booking. Travel charges or additional time charges may apply for moves outside the core service area.
3.1 Bookings can be made by contacting the Company and providing all relevant details of the move, including but not limited to collection and delivery addresses, property access, approximate volume of goods, special items, and preferred dates.
3.2 The Company may provide an estimated quotation based on information supplied by the Customer. The accuracy of any quotation depends on the completeness and accuracy of the information provided.
3.3 A booking is not confirmed until the Customer has accepted the quotation and the Company has acknowledged the booking and, where required, received a deposit or advance payment. Provisional dates are not guaranteed.
3.4 The Company reserves the right to carry out a pre-move survey on site or by remote assessment. If the survey reveals material differences from the information provided by the Customer, the Company may revise the quotation or decline the booking.
3.5 The Customer must inform the Company as soon as possible of any changes to the original booking details, including the inventory, dates, access arrangements, or any special requirements. Changes may result in an adjusted quotation and may be subject to availability.
4.1 Unless otherwise stated, quotations are based on the information provided by the Customer, including the volume or list of goods, the properties involved, access conditions, distance, and any additional services requested.
4.2 Quotations generally exclude parking charges, tolls, congestion charges, ferry or tunnel fees, customs duties, and any other third-party costs, unless specifically agreed in writing. These may be charged in addition to the quoted price.
4.3 Quotations are normally valid for a limited period from the date of issue. After that period, the Company may revise or withdraw the quotation without notice.
4.4 The Company may make additional charges if:
a. the services are delayed or extended due to circumstances beyond the Company’s control
b. the actual volume or nature of the goods exceeds that stated at the time of quotation
c. access to the premises is substantially more difficult than described, including restrictions on parking, use of lifts, long carries, or the need for additional staff or equipment
d. extra services are requested on the day of the move, such as dismantling or assembling furniture, packing, or handling extra items.
5.1 Unless otherwise agreed in writing, full payment for domestic removal services is due prior to the commencement of the move. For commercial customers, payment terms will be agreed separately and confirmed by the Company.
5.2 The Company accepts payment by methods notified to the Customer at the time of booking. All payments must be made in the currency specified on the quotation or invoice.
5.3 If a deposit is required to secure the booking, it is payable by the date specified by the Company. Failure to pay a deposit when due may result in the booking being cancelled or the date being released to another customer.
5.4 If the Customer fails to make payment on the due date, the Company reserves the right to:
a. withhold or suspend services
b. charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full
c. recover from the Customer all reasonable costs incurred in pursuing late or unpaid sums.
6.1 If the Customer wishes to cancel or postpone a booking, notice must be given in writing or by another method accepted by the Company.
6.2 The following charges may apply where the Customer cancels or postpones a confirmed booking:
a. More than 7 days before the scheduled service date: no cancellation fee, any deposit may be refunded or credited at the Company’s discretion
b. Between 7 days and 48 hours before the scheduled service date: up to 50 percent of the quoted price may be charged
c. Less than 48 hours before the scheduled service date or on the day of the move: up to 100 percent of the quoted price may be charged.
6.3 If the Company is unable to provide the services on the agreed date due to circumstances beyond its reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, or safety concerns, the Company will seek to rearrange the service at the earliest mutually convenient date. The Company will not be liable for any consequential losses arising from such postponement, but any advance payments for unperformed services will be applied to the rearranged booking or refunded if no alternative date can be agreed.
7.1 The Customer is responsible for:
a. ensuring that adequate and lawful parking is available for the Company’s vehicles at all relevant premises
b. obtaining any necessary permissions, permits, or parking suspensions required for the move
c. providing clear and accurate directions and contact details for all premises involved
d. ensuring that the premises are accessible at the agreed times and that lifts, stairways and corridors are available for use
e. properly preparing and securing all goods for transport where the Company has not been engaged to pack them
f. notifying the Company in advance of any items of unusual value, fragile items, or items requiring special handling or disassembly.
7.2 The Customer must not ask the Company to pack, move, or transport any prohibited or unsafe items, including but not limited to explosives, flammable substances, illegal goods, live animals, or perishable items that require specialist storage conditions.
8.1 The Company will exercise reasonable skill and care when providing the services and handling the Customer’s goods.
8.2 The Company’s staff are not authorised to carry out tasks that are unsafe or outside the scope of normal removal services, such as disconnecting gas appliances, tampering with electrical installations, or undertaking structural work at the premises.
8.3 The Company may refuse to move any item that, in its reasonable opinion, poses a risk to staff, property, or third parties, or which has not been safely prepared for transportation.
9.1 The Company will take reasonable care to avoid loss or damage to goods and property. However, liability is limited as set out in this clause.
9.2 The Company’s liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable limit per item or per job, as notified to the Customer or set out in the Company’s insurance arrangements.
9.3 The Company will not be liable for:
a. damage to goods that were already defective, fragile, or in poor condition
b. damage resulting from inadequate packing by the Customer when the Company has not provided a packing service
c. damage caused by inherent defects, natural deterioration, or the normal hazards of transport for items of a delicate nature such as glass, artwork, or electronics, unless specifically declared and specially packed by the Company
d. loss or damage arising from war, terrorism, natural disasters, or other events beyond the Company’s reasonable control.
9.4 The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of income, loss of use, or loss of opportunity arising out of or in connection with the services.
9.5 The Customer must inspect the premises and goods as soon as reasonably possible after completion of the services. Any visible loss or damage must be reported to the Company promptly and in any event within a reasonable period. Failure to notify within a reasonable timeframe may affect the ability to investigate and, where appropriate, compensate for the loss or damage.
10.1 The Company maintains insurance policies appropriate to its business. Details of available cover and limits may be provided to the Customer on request.
10.2 It is the Customer’s responsibility to consider whether additional insurance cover is required for their goods, particularly for high-value or fragile items. The Customer may arrange their own insurance or enquire whether the Company can arrange enhanced cover for an additional charge.
11.1 While the Company will use reasonable efforts to adhere to agreed arrival and completion times, all times given for the start or completion of services are estimates only and are not guaranteed.
11.2 The Company will not be liable for delays caused by traffic, roadworks, access issues, waiting for keys, or other circumstances beyond its direct control. Additional waiting time or extended labour time may be charged where such delays occur.
12.1 The Company complies with applicable waste and environmental regulations when transporting and disposing of waste materials arising from removal or clearance services.
12.2 The Customer must not present hazardous or controlled waste for removal unless this has been expressly agreed in advance. Such items may include paint, chemicals, solvents, asbestos, medical waste, or other regulated materials.
12.3 Where the Company agrees to remove waste or unwanted items, disposal will take place only at authorised facilities, in line with legal requirements. Any associated disposal fees, including charges levied by licensed sites, will be passed on to the Customer in addition to the service charge unless otherwise agreed.
12.4 The Customer confirms that any items presented for disposal are their own property or that they have the right to authorise disposal. The Company accepts no responsibility for items mistakenly included in waste or clearance loads once they have been removed from the premises, provided the Company has acted in accordance with the Customer’s instructions.
13.1 Where the Company provides storage, goods will be stored in suitable facilities or containers, subject to separate storage terms, charges, and insurance arrangements notified to the Customer.
13.2 Storage charges will accrue from the date the goods are placed into storage until the date they are removed. The Company may require regular payments in advance for ongoing storage.
13.3 If storage charges or other sums remain unpaid, the Company may exercise a lien over the stored goods and, after giving reasonable notice, may sell or dispose of them to recover unpaid amounts and reasonable costs, returning any surplus to the Customer.
14.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
14.2 The Company will aim to respond to complaints within a reasonable time and seek a fair resolution. The Customer agrees to cooperate by providing relevant information and evidence of any alleged loss or damage.
15.1 The Company will collect and process personal information about the Customer only as necessary to provide the services, manage bookings, handle payments, and meet legal obligations.
15.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except as required to deliver the services, comply with the law, or with the Customer’s consent.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter.
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior understanding or arrangement, whether oral or written.
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| Transit Van | 1 Man | 2 Men |
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| Per day /Up to 8 hrs/ | from £480 | from £672 |
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